Contact us
We aim to reply within 2 business days
ToysAI is based in Singapore and supports customers in Singapore. Email is the fastest way to reach a person.
Who to email
| Topic | |
|---|---|
| Orders, delivery, returns, refunds, and general questions | [email protected] |
| Privacy, data access, correction, or deletion requests | [email protected] |
| Partnerships, retailers, and press | [email protected] |
Before you email about an order
Include your order number and the email address you used at checkout. That lets us find your order without a round of back-and-forth.
Something wrong with a recommendation?
If Miko suggested something unsuitable for the age you gave, got a product detail wrong, or looked commercially influenced, please tell us at [email protected]. Recommendation quality and independence are the whole point of ToysAI, so these reports genuinely get acted on.
Accessibility
If any part of ToysAI is difficult to use with a screen reader, keyboard, or other assistive technology, email [email protected] with what you were trying to do. We treat accessibility barriers as bugs.
Product safety
For an urgent safety concern about a product you received, email [email protected] with "SAFETY" in the subject line and stop using the product in the meantime.